Frequently Asked Questions
Everything you need to know about our anime LED lamps and ordering.
How long does shipping take? +
Standard shipping takes 15-25 business days. All orders include tracking numbers so you can follow your package every step of the way.
Do you ship internationally? +
Yes! We ship worldwide. Free shipping on orders over $99 (US). International shipping rates vary by destination.
Are these official licensed products? +
Our LED lamps are fan-made inspired designs, not officially licensed merchandise. We use original artwork inspired by popular anime characters.
What payment methods do you accept? +
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay through our secure Stripe payment system.
Can I return or exchange my order? +
Yes, we offer a 30-day return policy. If your item arrives damaged or you're not satisfied, contact us for a full refund or exchange. Return shipping costs may apply.
How do the LED lamps work? +
Our LED lamps use a laser-engraved acrylic panel mounted on an LED base. Simply plug in the USB cable, press the touch button to cycle through colors. No batteries required.
How many colors do the lamps have? +
Most of our lamps offer 7 colors (red, green, blue, yellow, cyan, purple, white) with smooth color transitions. Premium models offer 16 colors with a wireless remote control.
Are the lamps safe to leave on overnight? +
Yes! LED lamps use very little power (under 5W) and produce minimal heat. They're perfectly safe as night lights and are designed for continuous use.
How do I track my order? +
Visit our Track Order page and enter your order ID and email address. You'll see your current order status and tracking information once your item has shipped.
Do you offer wholesale or bulk discounts? +
Yes, we offer discounts on orders of 10+ items. Contact us at support@animeglow.com for wholesale pricing.